Frequently Asked Questions

Order & Delivery

What is the delivery time?
Our average delivery time is 7 business days. In some exceptional cases, delivery may take up to 12 business days.
Please wait at least 12 days before contacting our customer support team.

How can I track my order?
Use the “Track My Order” link available on our website.
Enter your order number and email address.
Your tracking number is usually available within 2 to 3 days after purchase.

Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary depending on your country.

Manufacturing & Quality

Where are your products made?
Our products are designed in Europe and carefully manufactured internationally, in partnership with workshops selected for their expertise and reliability.

Are your products made according to quality standards?
Absolutely. We only work with partners who meet strict standards for quality, safety, and ethical manufacturing.

Where do your raw materials come from?
We carefully select our materials, prioritizing durability and quality, while working with an international network of trusted suppliers.

Cancellations & Returns

Can I cancel my order?
Yes, you can cancel your order within 24 hours of confirmation.
Contact us at: hello@try-oravia.com

I want to return a product. What should I do?
You have up to 90 days to change your mind.
Please review our return and refund policy before contacting us.

Payment

Is payment secure?
Yes. All transactions are encrypted via SSL certificate.
Payments are processed by a secure provider, and no banking data is stored on our servers.

Customer Support

How can I contact you?
You can email us at hello@try-oravia.com
We respond within 24 hours in 99% of cases, Monday through Saturday.

Didn’t find your answer?
Our FAQ covers the most common questions.
But sometimes, you need a more personalized answer.

Chat live with one of our specialists through our website chat.
They are available to guide you, advise you, and answer all your questions in real time.